Akuvox Support

We support Akuvox products and services 100%. Through the following support chains.

  • End User -  Installer / Integrator 1st Tier Support
  • Integrator / Installer - TecSmarts Ltd 2nd Tier Support
  • TecSmarts Ltd - Akuvox 3rd Tier Support - We have direct links to Akuvox Engineers

OTHER RESOURCES

Akuvox Community - Installer Level Preliminary Notes


LINK

Resources for Installers can also be found at 

 

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Resources for Installers and Property Managers can be found at

 

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Resources for End Users or Residence can be found at

 

LINK

Residence Simplified SmartPlus User Guide

 

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Recent Worldwide Installations
Send us your photo(s) to show here.

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Knowledge Base - Sign In by using "Self Signup" then simply login in.

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Some Typical 2Wire Wiring Diagrams

 

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Download examples of HTTP Command usage


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AV-R29 API Manual

 

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Download Akuvox SmartPlus End User Brief Guide

 

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Download typical HTTP button config info

 

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Akuvox meets KNX
See pages 26 - 28

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Akuvox meets Gallagher
Gallagher, TecSmarts, and Akuvox have been working together in 2023 and now have Akuvox working with Gallagher.
Tested and proven by Gallagher.  Working with both communications (SIP VoIP) and High-Level Integration (HLI).

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Gallagher Integration Tools - Datasheet

Available from your
Gallagher Channel

If you require something specific then request it here. 

REQUEST

Any issues?  Then please supply us with the following information..............

  • Model and device version
  • Serial number
  • MAC address
  • description of issue
  • photos of installation
  • Front and rear if unit before disconnecting cables without removing cable seal.

This helps us when putting forward any issues relatiing to any assistance that we or Akuvox can give to resolve.  Just include anything that may assist us in getting a resolve.

Email the information to us as soon as possible.  That makes for a quicker resolution for you and the end user.


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