Akuvox Support & Downloads

We support Akuvox products and services 100%. Through the following support chains.

End User - Installer / Integrator 1st Tier Support
Integrator / Installer - TecSmarts Ltd 2nd Tier Support
TecSmarts Ltd - Akuvox 3rd Tier Support - We have direct links to Akuvox Engineers

Below have started generating helpful documents here wrt assisting you with Akuvox especially in the area of integartion. We have had a number of request for such things as HTTP Commands from the internal touch screens so as Gates/Doors can be opened without being in Talk Mode. Here are a few downloads and links that may assist you.

OTHER RESOURCES

Akuvox Community - Installer Level Preliminary Notes	LINK
Resources for Installers can also be found at	LINK
Resources for Installers and Property Managers can be found at	LINK
Resources for End Users or Residence can be found at	LINK
Residence Simplified SmartPlus User Guide	LINK
Akuvox Cloud Community Setup Example	LINK
Recent Worldwide Installations Send us your photo(s) to show here.	LINK
Knowledge Base - Sign In by using "Self Signup" then simply login in.	LINK
Some Typical 2Wire Wiring Diagrams and Help Info	LINK
Download examples of HTTP Command usage	LINK
AV-R29 API Manual	NDA Request
Download Akuvox SmartPlus End User Brief Guide	LINK
Download typical HTTP button config info	LINK
Akuvox meets KNX See pages 26 - 28 of file.	LINK
Akuvox meets Gallagher Gallagher, TecSmarts, and Akuvox have been working together in 2023 and now have Akuvox working with Gallagher. Tested and proven by Gallagher. Working with both communications (SIP VoIP) and High-Level Integration (HLI).	LINK
Gallagher Integration Tools - Datasheet	Available from your Gallagher Channel

If you require something specific then request it here.

REQUEST

Any issues? Then please supply us with the following information..............

Model and device version
Serial number
MAC address
description of issue
photos of installation
Front and rear if unit before disconnecting cables without removing cable seal.

This helps us when putting forward any issues relatiing to any assistance that we or Akuvox can give to resolve. Just include anything that may assist us in getting a resolve.

Email the information to us as soon as possible. That makes for a quicker resolution for you and the end user.

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