Company Policies
TecSmarts Ltd Company Policies
Whether you're looking to protect your home or enhance your business's security, TecSmarts has the expertise and products to meet your needs. Our goal is to create a safer and more secure environment for you, giving you peace of mind via our Nationwide Channel Partners.
Terms and Conditions of Trade and Account Applications
Please call for our latest Account Application form to be sent to you.
Currency & Prices
ALL OUR PRICES ARE IN New Zealand Dollars: and exclude Goods and Services Tax (GST) 15.0% in New Zealand. International Customers: GST will not be added on overseas shipped goods. Should goods be delivered from within your country or direct door-to-door from our New Zealand offices, then any local sales tax, duty, carriage etc.of the country of receipt is the responsibility of the purchaser.
All quotes and prices offered are only valid for 30 days from the date of the quotation or correspondence given.
Easy Ordering Options
BY EMAIL
Our preferred ordering option is via Email which give us complete traceability of incoming orders. Call us for our email address or us
BY PHONE
Open hours are from
8:00 a.m. to 5:00 p.m. Monday to Thursday
8:00 a.m. to 4:30 p.m. Friday, New Zealand time.
Free Phone 0800 883328 NZ only OR 64-9-574 5525 from overseas.
ON LINE
You can send your order on-line any time of the day or night using site. Simply using your login complete the order form, making sure you’ve completed all the necessary details and submit it on line. We will then email you banking details and a confirmed amount including any freight that may be chargeable. Once we receive the funds the goods will be despatched or you will be advised that they are on back order at the time of placing the order. Indent items – refer to Indent Items paragraph.
ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address.
ONLINE NOTES:
CASH CUSTOMER
Cash is payable before the despatch of goods. Account details are supplied by mail as and when required. We apologise but we do not offer credit card or EFPOS type transactions.
ORDERS
It is preferred that all orders placed be in writing or emailed with the order number, delivery address, contact name, telephone number, and email address.
Payment Terms
Accounts are payable by the 20th of the Month following the Invoice. Bank Account details are at the bottom of every invoice. Non-Account Customer Payments by direct debit or by cheque are accepted, and you may order by e-mail, mail, fax, or phone. Separate Terms and Conditions of Sale may apply as per documents held by Account Customers if special arrangements have been negotiated. TecSmarts reserves the right to cancel such documents by giving one month’s notice.
Projects:
Account holders with Projects of value equal to or greater than $5,000.00 and less than $10,000.00 require a 30% deposit of the project value.
Account holders with Projects of value equal to or greater than $10,000.00 require a 50% deposit of the project value.
As of 2020 New Account Holders:
A deposit of 50% is required for project value of over $5,000 with all new accounts and the balance due 20th of the month following date of invoice. To be reviewed by TecSmarts Ltd after 6 months of the account trading.
Overseas orders must be prepaid by Telex Transfer (TT) or Bank Draft in New Zealand Dollars.
We do not offer credit card facilities.
PPSA
The Customer acknowledges that these Terms of Sale give rise to a security interest in all present and after acquired Goods supplied by TecSmarts Limited to the Customer to secure the Customer’s performance of its obligations under these Terms of Sale.
The Customer undertakes to:
(a) promptly do all things, execute all documents and provide any information which TecSmarts Limited may reasonably require to enable it to perfect and maintain the perfection of its security interest (including by registration of a financing statement);
(b) give TecSmarts Limited not less than 7 days prior written notice of any proposed change in its name or any other change of its details; and
(c) immediately on request by TecSmarts Limited (and at the Customer’s expense) obtain from any third party such agreements and waivers of any security interest that third party has in respect of the Goods, to ensure that at all times TecSmarts Limited has a first priority security interest in the Goods.
The Customer waives its rights to receive a copy of any verification statements under the PPSA and agrees that as between TecSmarts Limited and the Customer:
(a) the Customer will have no rights under (or by reference to) sections 114(1)(a), 116, 120(2), 121, 125, 129, 131, 133 and 134 of the PPSA; and
(b) where TecSmarts Limited has rights in addition to those in Part 9 of the PPSA, those rights will continue to apply.
Ordering Goods on Indent
When ordering goods on indent:
Account holders with Indent value equal to or greater than $3,000.00 and less than $10,000.00 require a 30% deposit of the project value.
Account holders with Indent value equal to or greater than $10,000.00 require a 50% deposit of the project value.
Non Account Holders we require 50% Deposit.
The above policies are due to the fact that once we have set the order in course for production we are unable to cancel the order and in fact we pay the supplier in advance prior to production or supply. We have then made a commitment on our supplier and unable to cancel. Due to this we require an order commitment from the purchaser in return. Please enquire as to if this applies to your purchase. This also applies to orders that would exceed our current stock holding of that line item and larger project orders.
NOTE: Some items that are on indent Minimum Order Quantities may apply and we will advise this to you ASAP.
Project & Project Hardware Orders
On all project work minimum of 30% deposit applies to account holders and 50% for non-account holders. This must be paid prior to commencement of the supply of any goods or services relating to that project. This is to ensure continuity and that hardware etc. can be pre-ordered if required. It also assists in the project management cost during the initial phases of the project.
Project Registration
We provide project registration which has certain requirements to enable us, in some instances, to get a possible discount from the manufacturer. It is also used for the protection for you the installer / integrator. To ensure the project is registered for your protection please complete by downloading the form from the link below and return completed. This we will forward on to the appropraie manufacturer to enable us to apply for a discount. In all instances the information supplied to us and on to the manufacturer is kept confidential and not provided to any other third party. Should another party attempt to register the project that third party will be advised that the project is already registered. The project registration is valid for 9 month upon being approved. At anytime the project can be re-registered with change of appropriate information and will be registered again for a further 9 months.
We may use your email address to send you a Newsletter on a regular basis to keep you up to date with TecSmarts news and events. You can opt out of this newsletter at anytime you wish simply by unsubscribing at the bottom of the Newsletter.
Download the Project Registration Form Here
We strongly recommend that you take the time to complete the form so as we can protect and support you in your project(s).
Delivery / Courier Charges
Your order will be processed upon receipt where possible.
New Zealand Customers: Due to current freight cost we are no longer able to offer freight free and all freight despatches will be on charged. If the goods are in stock at the time of purchase, the goods will be despatched the same day if goods are received prior to 9:00am as courier pick up is 11:00am (we are unfortunately on the early run and currently only doing one pick up a day). All of our deliveries are made either by New Zealand Courier or by Truck Transport to the Street address you specify.
Freight costs are calculated on location, size and wieght from our stores in Auckland.
International Customers: Freight will depend on the volumetric weight of the product and the country of destination. We will e-mail you with the final order price before you make payment via direct debit in to our account. DHL or DHL Express are used for this service unless otherwised specified.
Freight Charges: Due to curent freight costs all goods despatched will be charged frieght. All freight will be at cost plus a handling fee.
Estimated Courier Charges
Please request a freight cost to you destination.
Courier Bags
| Ticket Type | Price Each excl GST |
| E20 | $15.00 |
| E40 | $17.00 |
| E50 | $20.00 |
| E60 | $25.00 |
| Saturday Delivery Add | $13.00 |
| Residential Delivery Add | $8.50 |
Packages
| Ticket Type | Price Each excl GST | Amount of tickets to be used |
| Local Delivery | $15.00 | 1 ticket per 0.1m3 or 25kg |
| Outer Area | $17.00 | 1 ticket per 0.025m3 or 15kg |
| Shorthaul | $20.00 | 1 ticket per 0.025m3 or 15kg |
| Longhaul | $25.00 | 1 ticket per 0.025m3 or 5kg |
| Inter-Island | $45.00 | 1 ticket per 0.025m3 or 5kg |
| Rural Delivery | $13.00 | 1 ticket per 0.075m3 or 15kg |
| Saturday Delivery Add | $13.00 | 1 ticket per item |
| Residential Delivery Add | $8.50 | 1 ticket per item |
Rural Charges can be advised on request…
Large Transport Items can be advised upon request covering most areas.
We endeavour to keep our on-line site as up to date as possible, however we sometimes cannot accurately forecast customer demand. Should you order a product that we cannot supply, you will be notified as soon as possible. With regards to payment,
- We do not accept credit card payments,
- No invoices are processed for any products on backorder until they are dispatched to you.
- For security reasons, any cheques are banked on receipt.
- Your payment will be refunded should you cancel your backorder for standard stock.
- If orders are specifically on indent for you the order cannot be cancelled.
- We will advise if parts are on Indent
International Customers: If your order contains an item that is out of stock, we will contact you for instructions on whether you wish your order to be despatched as is or whether you wish to wait for the back ordered product.
Guarantee
Every product in our on-line site is covered by a 30-day right-of-return from the date of the packing slip. If, for any reason you are not completely satisfied with your purchase, just return the goods to us in their original packaging and condition. We will be happy to replace it, exchange it, or refund your money less the 15% restocking fee.
Any Panasonic products incurr a $60.00 restocking fee per item which we ourselves have to pay the supplier in New Zealand to return unwanted items.
Personalised Products:
Because personalised or indented products have been customised or purchased to suit your requirements, we are unable to accept returns.
Product Warranty
All of our products are covered by a standard factory return to base warranty. The warranty does not cover misuse and abuse or any damage caused by mother nature. We provide guidelines if and when required to assist installers in helping to avoid problems caused by mother nature. If we do not have a specific guideline available for the application we would be only to happy to assist you by phone and possibly convert the outcome in to a new guideline.
Any guidelines given make us in no way liable for any damage that may be incurred from outside influences that are beyond our control, including mother nature.
Any Warranty only covers the cost of the faulty hardware supplied by us to be replaced and does not cover any labour or associated cost.
Where warranty is stated by the manufacturer we offer a return to base warranty as describe above.
Where no warranty is stated by the manufacturer we offer a 1 year return to base warranty as describe above. Second hand or ex demo equipment is not covered by warranty, however, a warranty period can be negotiated per sale.
Return to base is considered as the manufacturers repair destination. Therefore all freight and customs charges incurred are chargeable and freight is not covered by the warranty. To minimise this possibility we do our best to service product locally where possible.
IP Ratings of Products
Some manufacturers have their product tested to certain world wide standards. Those products that have standards such as dust and water ratings have been tested to meet that requirement. Should the conditions of installation exceed that rating then it is the responsibility of the installer to ensure that everything is done to eleviate any issues that may arise such as the use of weather shields, Protective housings etc. Goods are not covered by warranty should they be damaged by conditions exceeding the rating.
For example:……….
Most weather conditions in New Zealand exceed IP54 and weather wise that simply covers of light showers. Hence installations out in open areas require additional protection.
Those manufacturers that have no rating do not have any warranty for weather conditions and it is solely up to the installer to ensure every step possible is taken to avaoid local conditions damaging the product.
Manufacturers Ratings Claims - what are they?
Caution: When installing any product in areas outside of its ratings.
- ESD and Electrical Charges – Products do not have any format ESD or Power Surge ratings.
- Corrosive liquids or substances – Products do not have any formal rating for corrosive liquids or substances
This includes the likes of saltwater and petroleum products.
Manufacturers are unable to offer a warranty of any products installed outside of the above guidelines.
2N Warranty – LINK
Akuvox Warranty – LINK
Returns
All of our items are physically checked before despatch and leave our warehouse in good condition. If you receive your goods and they are damaged, the purchaser needs to contact us immediately upon receipt. We will arrange for your goods to be repaired or replaced. All return goods must be shipped back to us at your cost. We will not accept product shipped back to us as C.O.D.
Personalised or indented products are non-returnable.
All agreed goods returned with an approved GR# are subject to a 15.0% restocking fee unless otherwise advised.
The return period is defined as being within 30 days of date on the packing slip of the specific goods in question.
Upon a return being accepted by us the goods in question must be returned within 14 days of our acceptance.
Please call us to get an RMA or GR# number for your return. When returned we require the following details where applicable.
- Serial Number
- MAC Address
- IP Address setting
- Login password
- Removed from the associated Cloud service.
Otherwise we are unable to work on them to sort out any issues that may be present.
Returns to:
TecSmarts Limited
138D Harris Road
East Tamaki
Auckland 2013
Service Support
As a directive from our Financial Director the following charge out will rates apply as of the 1st January 2018
- Visit site charge out rate $140.00 + GST per man hour
- Remote access to your chosen site $140.00 + GST per hour
- Travelling $65.00 + GST within 50km of Auckland CBD
- Travel Cost is Actual Cost + 10% + GST
- Accommodation is Actual Cost + 10% + GST
- Meals is Actual Cost + 10% + GST
- Any additional cost is Actual Cost + 10% + GST
- Minimum charge is 1 hour
- Repair evaluation $65.00 + GST
Included within repair cost if item is repaired - Repair Cost –
- Parts
- Labour rate $140.00 + GST
- 1 hour minimum charge.
- Order Number is required
The above is due to the large amount of time being spent supporting field technicians etc. that are having difficulty with servicing or installation of unfamiliar technology.
These prices may change from time to time please ask to ensure you get the correct ppricing when requiring service.
Training Support
Again we offer both On and Off Site Training. NOTE: We have full training facilities in our Auckland office and it is of huge benefit to attend these sessions. If you are going to be in the Auckland area allow additional time so as you can attend a personalised session.
The following rates apply.
- Training in our Auckland Demo Room at East Tamaki.
(This may include free trainings in areas outside of Auckland if we are visiting the area with the right equipment at the time).- Sales Training Free – Absolutely FREE around 4 hours
- Technical Training Auckland Training Centre – $259.00 + GST per attendee – 7-8 Hours
- Technical Training Outside of Auckland – $285.00 + GST per attendee – 7-8 Hours
- Training within a 50km radius of Auckland CBD
- $96.00 + GST per person per training hour
- Vehicle Travel cost $65.00 + GST
- Subsequent Private Training and Outside of Area
- $96.00 per person per training hour + GST
- Travel Cost is Actual Cost + 10% + GST
- Accomodation is Actual Cost + 10% + GST
- Meals is Actual Cost + 10% + GST
- Specialised Training courses are also on offer and chargeable.
Please use our services as required.
Please make use of our training as it is of benefit to yourselves as you are in the position of supporting the products in the field and this would result in satisfied customers, further referrals and sales.
Privacy
TecSmarts Limited and it’s staff do not disclose any private or contractual information and data that may be available to us, to any individual or company.
When required we may collect personal and Company information from you, including information such as:
- Name
- Position
- Company Name
- Trading Name
- Contact information
- Location
- Your project or service requirements and possible associated network
- Any interactions with us with regards to any services or project
- Billing or purchase information
- We collect your project information in order to better understand and support your Company and end user needs. Enabling us to offer a solution.
- Besides our authorised staff, and with your permission, we share this information with one or more of our suppliers in order to ensure that we have correct support, pricing and to a full understanding of the system being offered on both ours and our supplier’s behalf.
- Providing this information is optional. If you choose not to supply sufficient details then, we may not be in a position to provide a suitable solution that meets the needs of the task.
Any information provided to us will not be disclosed to others and we only allow necessary authorised staff access to it.
If you wish for us to update, remove or correct your Company details and contacts information. You must have the authorisation to do so and forward us a request. You can contact us via our “Contacts Us” page or at 095743326.
0
+
Business Year
0
+
Clients
0
+
Projects Delivery
WHO ARE WITH US
brands we work with
